Returns and Exchanges

Returns

I hope that you love your order as much as I loved making it. If, in the unlikely event, you are unhappy with your purchase, you can return your item/s within 30 days for an exchange or refund.

If 30 days have gone by since your purchase, unfortunately I can’t offer you a exchange or refund.

Exchanges
I'm happy to replace items if they are defective or damaged or simply the wrong size. If you need to exchange item/s, please send me an email at mail@houseofkidshop.com and send your item to:

House Of Kid
The Natural Fabric Store
Rousdon
Devon
DT7 3XW

Returns
If you need to return an item, please send me an email at mail@houseofkidshop.com and send your item to:

House Of Kid
The Natural Fabric Store
Rousdon
Devon
DT7 3XW

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

I regret that I am unable to accept exchange or returned personalised or custom order items.

Refunds
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mail@houseofkidshop.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
Shipping costs for returning unwanted items are the responsibility of you, the buyer. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping costs for returning damaged or defective items for exchange or return will be covered by House of Kid.